Terms & Condition
1.Product Weight may vary of our product up to 10 % up or down.
2.Rate of the product is calculated according to the weight of the manufactured product.
3.The payment should be made in advance. The Products are delivered after receipt of 100% payment by the client.
4.The stone of the product may vary according to the accessibility and availability.
5.We use real, natural and ordinary stone. However pictures of stone in our website are for your reference. It is understood that we will use the best quality of stone and available as close as possible to the picture.
6.The Stone of the product can be altered as per customer's requirement with minimum 5 pcs each design.
7.The delivery period can exceed in case of natural calamity or any uncertain situation.
8.The dispatched Parcel will be completely insured.
9.The delivery and shipping charges includes insurance, delivery and other charges like agent commission, custom duty are to be paid by the customer.
10.The product should be delivered on the address provided by the customer.
11.We accept Payment via Bank transfer & Credit card.
12.The Payment in case of bank transfer should be deposited in bank within 10 days.
Return & Exchange policy for wholesale and ready stock shopping : Return Policy
Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects. If any item in your order is damaged in shipping, or if you find any significant manufacturing defects, please call Customer Service within 2 days of receipt of your order at +91-011-42654547 to request a Return Merchandise Authorization (RMA). We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price. Once your return has been authorized, please re-pack your return item(s) with the gift box(es) and in the original shipping packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name, address and phone number to ensure a timely refund or exchange. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address as given below:
Maharaja Arts Palace
Contact: +91- 9810068781, +91-9958973352
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below: - If you would like to request an exchange please write to us
- Items which to be exchanged need to be sent to the addresses given below within 15 days of receiving the goods.
- Maharaja Arts Palace will replace the items free of cost or issue a full refund if we have sent you a wrong item.
If you would like to exchange any item, Maharaja Arts Palace will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address as given below.
For returns & Exchanges, please ship to the following address: